Effective date: 25 September 2025

We are committed to providing reliable support to our Subscribers.

1. Support channels

• Email: [email protected]
  
  

• Billing: [email protected]
  
  

• Cancellation: [email protected]
  
  

• Phone/WhatsApp: +31 6 40396958
  
  

2. Support hours

• Monday to Saturday, 09:00–22:00 CET
  
  

• Closed on Sundays and Dutch public holidays
  
  

3. Response times

• General inquiries: within 3–4 business days
  
  

• Billing issues: within 5 business days
  
  

• Urgent issues (e.g., login problems): prioritised same day
  
  

4. Scope of support

We provide help with:

• Account access & login.
  
  

• Course navigation and technical issues.
  
  

• General information about subscriptions.
  
  

We do not provide:

• Personal business coaching outside the chat support included.
  
  

• Legal, tax, or financial advice.